Frequently Asked Questions

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#1 - Why is there such a big difference in prices?

Massage chairs are like anything else. You'll get what you pay for.

There are 3 different grades of massage chairs - cheap, mid-grade, and premium quality.

They all have a similar look to them, but if you check "under the hood" - that's where the similarities end.

The price point is based on its design, its features, the quality of the components installed during the assembly of the chair, and the quality of the after-sales support and service (if there is any).

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#2 - How long do massage chairs last?

It depends on the quality of the components used during the assembly process.

Based on our own experience - plus what other's have shared with us, a cheap massage chair's lifespan is anywhere from 0 to a few years at best.

A mid-grade massage chair will typically last from 5 to 10 years, and a premium massage chair should last 10+ years and more.

We've replaced chairs that were 30+ years old.

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#3 - How long will it take for my massage chair to arrive?

If we have it in stock, next day delivery is usually an option.

If we don't have it in stock and need to order it, it'll typically arrive to us in 7 to 10 business days, except for the Christmas holidays where it may take a little longer.

Once we have it, we can usually bring it to you on the next business day.

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#4 - What's the most likely part on a massage chair to fail?

The failure rate of a quality massage chair is minimal, but if one of the functions has become an issue, the first component in the electronics sequence is the motherboard.

The motherboard is loaded with sensitive electronics and is very susceptible to damage from power spikes or improper voltage, or even improper handling of the chair.

The motherboard controls every single thing that a massage chair does, so if one part of the massage chair is not operating as it should, the motherboard may have an issue.

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#5 - How long have you been in business?

We've been in the mechanical service business since 1996, and in April of 2015, we added massage chair sales & service to our product offerings.

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#6 - Why are demo's by appointment?

Demo's usually take anywhere from a half hour to 2 hours, and providing you our utmost and undivided attention produces the best results. This is why scheduling appointments works best.

Same day appointments are usually available, but because we service more than massage chairs, next day appointments are preferred.

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#7 - Who should I call if I need service?

If you purchased your massage chair from us, call or text us with all of the details and we'll take it from there.

If you purchased your massage chair elsewhere, please contact the seller or manufacturer.

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#8 - Why should I buy from you instead of a big box store?

Expertise - Selling a massage chair is our specialty, and we're known as one of the top experts in the industry, plus - we absolutely care that the massage chair that you select is the best one for you.,.

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Selection - We don't sell just any massage chair.

We fully vet our chairs before selecting them for our showroom, for a number of reasons:

#1. The mechanical design and quality must meet our standards.

#2. They must perform to our standards.

#3. The overall value must meet our standards.

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Customer care - We actually care that our customers select the right massage chair - one that suits them both physically and financially, even if we don't make the sale.

As far as we're concerned, sometimes it's more than just business.

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Customer care, part 2 - We're a highly reputable family owned business, and every single one of our customers are equally as important to us.

Whether you buy from us or not, or even just have a question, I guarantee that we'll do our best by you - because once again sometimes it's more than just business.

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Service - Big box stores use 3rd party companies for everything, including massage chair service.

The quality of service that a 3rd party company can provide - will be hit or miss, and it all depends on both the experience - and the integrity, of the person who shows up at your door.

We have over 35 years of service experience, and we provide our customers with the quality of service, that's only found in a family owned business.

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Returns - Big box stores typically have lenient return policies, but returning a massage chair is not an easy task, so we do everything in our power to make sure that you found the right massage chair - the first time around.

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Will my health insurance pay for a massage chair?

Possibly, depending on your medical condition and your health insurance policy.

We've helped a number of our customers including military veterans navigate the the process of buying a massage chair through their health insurance.

For more information, please feel free to call or text me at 732-201-7777

Thanks, Nick Fahmie - President

Massage Chairs, Inc.